Delivery of Products

Delivery & Shipping Policy

Ego Essence

Last Updated: October 9, 2026

At Ego Essence, we aim to deliver your orders safely and as quickly as possible. This policy explains our shipping process, delivery timelines, and what to expect after placing an order.

1. Order Processing

Once you place an order, our team will review and process it for dispatch.

Orders are generally processed within 1–2business days.
Processing may take longer during holidays, sales, or periods of high demand.
You may be contacted to confirm your order details before dispatch.

2. Delivery Time

Estimated delivery times depend on your location, product availability, and courier service.

Major cities: Approximately 1-2 business days after dispatch.
Other locations: Approximately 3–4business days after dispatch.
Remote areas: Delivery may take additional time.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Any free-shipping offers will be subject to the terms stated in the relevant promotion.

4. Order Tracking

If tracking is available for your shipment, we will provide the tracking details or delivery updates through the contact information supplied with your order.

You can use these details to follow your shipment until delivery.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.

Please contact us as soon as possible if you need to correct your address. Changes may not be possible after an order has been dispatched.

6. Delayed Deliveries

Although we do our best to meet estimated delivery times, delays may occur due to weather conditions, courier disruptions, public holidays, incorrect address details, or other circumstances beyond our control.

If your order is significantly delayed, please contact our support team for assistance.

7. Damaged Packages or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving the package, where reasonably possible.

Please include your order number and clear photos or videos of the issue. We will review your claim and help arrange an appropriate solution in accordance with our Warranty & Damaged Product Policy and applicable law.

8. Failed Delivery Attempts

If a courier cannot deliver your order because the recipient is unavailable or the address is incomplete, additional delivery attempts or arrangements may be required.

Any additional charges will be communicated where applicable.